FAQ
Straight answers
Eva is pre-launch; anything still being built is marked in progress. Here's what clinicians ask us most.
Product
What Eva actually does with a consult.
What is Eva, in one line?
Eva is the treatment completion engine for dentistry: she turns a spoken consult into a source-grounded clinical note, a patient-readiness assessment, and a tracked case — carrying treatment from diagnosis toward done, with the clinician in control. The note is what you can test today; the rest of the loop is built and in testing.
How does the note engine work?
Eva drafts every note only from your captured consult (the transcript and your team's notes), never from other consults, templates, or outside knowledge. She keeps ambiguous findings general with a “please verify” marker rather than guessing, and she only ever echoes fees a human set. Every note is a draft your clinician reviews and signs before it enters the record.
Can Eva build a treatment plan and a case from a consult?
Yes. This is built and in testing (the clinical note is what you can test today). Eva turns a consult into a proposed treatment plan and case you can shape, an editable layer seeded from the note. The note itself stays your untouched clinical truth; editing the case never changes the note.
What is the team brief?
A front-desk-ready view of the verified consult, so your coordinator picks up exactly where the clinician left off without re-reading the whole note. It's a view of the note you already signed — not a fresh AI pass.
Clinical safety
The boundaries we hold hardest.
Does Eva diagnose or prescribe?
No. Eva captures and documents your clinical decisions — she does not make them. Any diagnosis or prescription in a note comes only from what your clinician said and decided.
How does Eva avoid making things up?
Everything in a note traces back to your consult. Eva flags any tooth or finding she can't tie to what was said, keeps ambiguous references general with a “please verify” marker, and never introduces or silently changes a fee. If it wasn't in the consult, it doesn't belong in the note.
Who is responsible for the final note?
The clinician. Eva produces a draft; a human reviews, corrects, and signs off every note before it enters the patient record. Eva improves completeness and consistency — she does not replace clinical judgment, and she does not give legal or standard-of-care advice.
Security & compliance
Described at the claim level Eva can stand behind today.
Is Eva HIPAA or GDPR compliant?
Eva is designed for HIPAA-aligned deployment and built toward GDPR / UK GDPR alignment — with encryption, per-clinic isolation, and a tamper-evident audit trail in place today. The signed agreements and formal assessments behind claims like “HIPAA compliant,” “certified,” or “BAA signed” are still in progress; the security page tracks each one at its current status.
Where is patient data processed?
Patient data is only ever sent to reviewed, approved providers — anything off the approved list is refused at the point of sending. Data is encrypted in transit (TLS) and at rest (AES-256). Our specific infrastructure and named subprocessors are proprietary but available to you and your compliance reviewer on request, under NDA.
Do you use our data to train AI models?
Patient data is never used to train our AI providers' models; vendor no-training / zero-retention terms are being confirmed in writing as part of each provider agreement. Eva's own learning is opt-in and de-identified — it's off by default, and only ever uses de-identified examples reviewed by our team, never sent to a vendor for training.
How long is consult audio kept?
You control it. Keep raw recordings indefinitely (the default), delete them once a note is signed off, or delete them after a set number of days. Only the raw audio is ever deleted — transcripts and clinical notes are always kept as your record. Every deletion is written to your audit trail.
Getting started
What it takes to try Eva.
How do I try Eva?
Book a walkthrough and we'll show you the record → draft → review loop end to end on a real consult, and answer your clinical and compliance questions directly. Eva is pre-launch, so we're onboarding first clinics deliberately rather than opening a self-serve signup.
What do I need to get going?
A device to record on and a few minutes to see the loop. Before any clinic moves to real patient data, we put the right instruments in place per clinic: a data-processing agreement, configured consent, and a recorded lawful basis for how data is handled in your region. We'll walk you through exactly what applies to you.
Still have a question?
Book a walkthrough and ask us directly — including anything your compliance reviewer needs answered before you'd bring Eva to your clinic.