Terms of Service

Eva is the Treatment Completion Engine for dentistry: software that turns a recorded consult into a draft clinical note, a team brief, and a patient-readiness assessment, and is built to carry each case from diagnosis toward completed treatment. Some capabilities are marked in testing or on the roadmap on our website; those descriptions, and the maturity tags next to them, are part of what you are agreeing these terms cover.

Eva produces drafts for professional review. She does not diagnose, prescribe, or give legal or standard-of-care advice, and she never writes into a practice-management system on her own. A licensed clinician must review and finalize every note before it enters the patient record, and the practice remains fully responsible for all clinical decisions, records, and professional obligations. Eva is not a medical device and is not a substitute for professional judgment.

Accounts are provided to clinics and their authorized team members. You agree to provide accurate information, keep credentials confidential, and use the service only for your practice's legitimate operations. You are responsible for activity under your account and for telling us promptly about any suspected unauthorized access.

Each clinic designates ONE trusted account holder — typically the principal dentist, practice manager, or treatment coordinator — who controls the clinic's main sign-in and approves who joins the team. The main sign-in credentials (email and password) must never be shared with staff; team members access Eva through their own personal sign-in codes, issued and reset by the account holder. Codes are personal: the clinic is responsible for who holds a code, for collecting access when someone leaves the team, and for how devices signed into Eva are supervised inside the practice. Patient information is only as protected as the office's handling of its codes and devices — Eva attributes activity to code holders, but physical and staffing controls inside the practice remain the clinic's responsibility.

You agree not to:

• record a patient or upload patient information without the consents and disclosures your jurisdiction requires;
• attempt to access another clinic's data or probe, disable, or circumvent Eva's security controls;
• reverse engineer, resell, or misrepresent the service, or use it to build a competing product;
• abuse the website voice assistant or use the service for anything unlawful.

For patient information entered by a clinic, the clinic is the data controller and Eva is the processor, acting on the clinic's instructions under a data-processing agreement (provided on request). Our Privacy Policy explains what we collect and how it is protected, and our Security & Compliance page tracks each control at its current status.

We own the Eva software, website, and brand. Your clinic owns its data: the recordings, transcripts, notes, and records it creates with Eva. You give us the limited rights needed to run the service on your behalf, and if you send us feedback we may use it to improve Eva without obligation.

Eva is pre-launch and improving continuously. We may add, change, or withdraw features, and while we work to keep the service available and reliable, we do not promise uninterrupted or error-free operation. Capabilities marked in testing or on the roadmap may change before they become generally available.

Eva supports treatment coordination and documentation; clinical and business outcomes depend on the practice, its team, and its patients. We do not guarantee any particular outcome, including treatment acceptance, completion, or revenue. For clinics with a signed service agreement, that agreement (together with its data-processing agreement) is the entire agreement between us, and descriptions on this website are informational rather than warranties.

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we exclude implied warranties, we are not liable for indirect or consequential losses, and our total liability for claims arising from the service is limited to the amounts your clinic paid for it in the twelve months before the claim. Nothing in these terms limits liability that cannot lawfully be limited.

Your clinic can stop using Eva at any time, and either party can end the relationship in line with its service agreement. We can suspend or end access for material breach of these terms. On termination, the clinic's data-handling choices (including retention and deletion) are honoured per the data-processing agreement and our Privacy Policy.

These terms are governed by the laws of the Co-operative Republic of Guyana, where Eva's first market operates, unless a signed agreement with your clinic states otherwise.

We may update these terms as Eva evolves. The “last updated” date at the top reflects the current version, and we will make material changes clear.

Questions about these terms: privacy@evatco.ai.